Services
An extensive service tailored to your team
Give your customer service a big boost!
With the coaching, training and guidance of Makrache Octoplus you achieve better results in a minimum of time. We provide well-trained employees who make the difference every day.
01Strengthen your team
Customer Service training
At Makrache Octoplus we offer a range of customer service training courses, customized for your team. From sales and advice to handling complaints. With our customer service workshops you increase the skills of teams and managers.
02Work in small groups
Workshops
During our workshops you learn a lot from each other. We work in small groups, trained in class or on the job. We provide customized workshops, on location or at our office. You master the most important skills in a minimum of time.
03A personal approach
1-on-1 coaching
During a 1-on-1 coaching program we provide intensive, customized guidance, for both customer service professionals and their managers. We work individually, define the points for improvement and fine-tune them. Our driven trainers guarantee an excellent result.
04Make quick progress
Train the trainer
With our train the trainer program, we take your own trainers under our wing and give them valuable tools to strengthen your team. That way, internal training runs at a high standard afterwards.
The assets of working with Makrache Octoplus
A few benefits at a glance
Experienced team
At Makrache Octoplus we only work with experienced professionals.
Multilingual
We offer training and guidance in 4 languages.
Own training rooms
Our professionals train on location, but you are just as welcome in the company’s own training rooms.
Affordable
Our training courses are affordable and achievable for all types of companies.
Customization
There is a wide range of standard courses, but you can just as well opt for a tailor-made program.
For all levels
Training is possible at all levels, from beginner to advanced customer service employee.